Refund policy

Thank you for choosing FizzyIQ. Every family is different, and sometimes the only way to know if something fits your routine is to try it. This policy explains how refunds work.

Our 90-Day Money-Back Guarantee

Your first full-size order of FizzyFocus is covered by our 90-Day Money-Back Guarantee, whether you subscribe or buy once.

What's covered: your entire first full-size order. On a 2-month or 3-month plan, that means every pouch in that first box.
How long you have: 90 days from the day your first full-size order is delivered.
What you get back: everything you paid for that order, including the product price, shipping and sales tax, refunded to your original payment method.
No need to send anything back, even if the pouch is open or empty.
No fees.

One per household. The guarantee covers one first full-size order per household. If you've ordered full-size FizzyFocus before, a new order isn't covered a second time.

Later deliveries aren't covered. Only your first full-size order is covered. Orders and deliveries after it aren't, even if they arrive within the 90 days. You can skip or cancel future deliveries anytime in your account.

We suggest giving FizzyFocus a consistent daily try, but you don't need to show us how much you used.

How to request a refund

Email help@fizzyiq.com within 90 days of delivery of your first full-size order. Include your name and order number, or the email you ordered with. You don't have to give a reason, though we always appreciate hearing how it went.

We'll confirm by email and refund you to your original payment method. It can take up to 10 business days for your bank to show the refund.

If you have a subscription, let us know whether you'd like us to cancel it too. If you'd rather keep it, we'll leave it as is.

Prefer credit instead?

If you'd rather keep going, you can choose credit toward future orders instead of a refund. It's always your choice, and a refund is always available under the guarantee.

If the flavor isn't a fit

Taste matters, especially for kids. If your child doesn't like the flavor of a full-size pouch, we'll send a sample of a different flavor at no charge, and you don't need to return anything. If your first full-size order is still within its 90 days, you can choose a full refund instead.

Orders not covered by the guarantee

For full-size orders after your first one, we can refund unopened product. Email help@fizzyiq.com within 90 days of purchase, and send the unopened product to the address we give you. We'll refund it once it arrives. Return shipping is your responsibility unless we made a mistake with your order.

For health and safety reasons, we can't accept or refund opened product outside the guarantee.

Damaged, wrong or lost orders

If your order arrives damaged, you receive the wrong item, or a package never arrives, email help@fizzyiq.com within 30 days of the delivery date (or the expected delivery date). If something is damaged, please include a photo. We'll send a replacement or refund you, at no cost to you, and you won't need to return anything. This applies to sample kits too.

Sample kits

Sample kits (free or paid), other sample sizes and promotional giveaways aren't covered by the 90-Day Money-Back Guarantee. They aren't eligible for refunds or flavor swaps, except under "Damaged, wrong or lost orders" above. A sample kit is a one-time taste introduction.

Starting with a sample kit doesn't affect your guarantee. Your first full-size order after the kit is still covered. If your first subscription box includes free sample sticks, those are a gift; the guarantee covers the full-size pouches in that order.

Questions?

Email help@fizzyiq.com. We reply within one business day, usually faster.